Refunds policy

Last updated on September 1, 2016

All content of our website have been manually reviewed and tested by professionals and only those who accomplish our quality standards will go on sale thus ensuring a reliable and competent marketplace. We carefully consider the Package presentation to ensure that the customer knows perfectly what is offered.

In addition we also protect our Vendors and their work from any kind of fraud.

The Payment Processor’s standard terms and conditions regarding refunds will apply except the following terms apply to Vendor’s distribution of Packages on the Voxel Art Store:

  • Packages that can be previewed by the Customer (such as static pictures): No refund is required or allowed other than Packages that violate the Vendor Agreement or are taken down pursuant to the Vendor Agreement.
  • Packages that cannot be previewed by the Customer (such as software): Vendor authorizes the Company to give the Customer a full refund of the Package price if the Customer requests the refund within 2 (two) weeks after purchase.

In the event that a Customer returns any Packages and/or receives a refund, all license rights granted herein terminate and under the End User License Agreement and the Customer will be instructed to immediately destroy any and all copies contained on any type of media under the control or possession of the Customer.

By purchasing from our website, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.

We recommend contacting us for assistance if you experience any issues receiving or downloading a Package.

Refunds Policy Updates

We reserve the right to modify this policy at any time. We recommend you review this page frequently. If we make material changes to this policy, we may notify you on our website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the last updated date at the beginning of this page. Any changes we make to our refunds policy are effective as of this last updated date and replace any prior refunds policies.

Contact us

If you have any questions about our refunds policy, please visit this page where you can find all the necessary information to contact us.